Official Game Puck Logo

Order Process

We generally receive orders for two types of items:

  1. Blanks
  2. Custom

See details below. If you have any questions, please contact us.

To avoid unnecessary emails and delays please send us all the information we're looking for.


To place an order or request a quote for our blank items, please email or call us with the following information:

  1. Product name (from our website)
  2. Quantity
  3. Delivery date
  4. Your name
  5. Your full shipping address, including zip/postal code (so we can calculate shipping)
  6. Your phone number


To place an order or request a quote for one of our custom items, please emails us the following information:

  1. Your logo in vector format. Raster formats may also work. See details below.
  2. Your Pantone colors, if you need Pantone color matching.
  3. Font(s) used in your logo/artwork. See details below.
  4. Product name (from our website)
  5. Quantity
  6. Delivery date
  7. Your name
  8. Your full shipping address, including zip/postal code (so we can calculate shipping)
  9. Your phone number


Vector vs. Raster

If your logo file extension is EPS, AI, PDF, SVG or CDR it's likely a vector logo. If your logo file extension is JPG, JPEG, PNG, BMP, TIF, TIFF or GIF it's a raster logo. What's the difference?

A vector logo is composed of paths while raster logo is composed of pixels. This simply means a vector logo can be resized without losing its quality.

A raster logo, on the other hand, becomes "blocky" or "pixelated" if resized beyond a certain size. Editing or changing a raster logo is hard and often not possible. Therefore some raster logos are not suitable for printing.

We prefer that you send us your logo in vector format. Alternatively you may send us your logo in a raster format and we'll determine if it is good quality or if we need to redraw it.


Redrawing is the process of converting a raster logo to a vector logo. If your raster logo is low quality or resolution we may need to redraw it. Our redraw fees range from $10 to $100 depending on how complex your logo is.

Color Matching

Because printers and monitors work differently, the same color can look significantly different on a monitor than when printed on a sheet of paper, a puck, a ministick, etc.. Even worse, two different monitors may (and often do) display the same color differently.

We use the Pantone Matching System to match colors as closely as possible. Knowing your logo's pantone numbers for each color is the only reliable way to convey to us what your colors actually are.


If your logo/artwork is in vector format, please convert all text to outline/object. Alternatively you may send us your vector logo/artwork as is, however, we also need you to send us the fonts used in your logo/artwork.


Our turnaround is typically 21 days from the time we approve your artwork.

Rush Orders

Rush orders can be requested. Most orders can be turned around very quickly (24 hours if needed) if required. If it's physically possible to do it for you, we'll get it done. Typically, a 10% rush charge is applied to order required within 10 days and 20% rush charges apply to orders required within 4 working days.

Payment & Shipping


  1. Your order must be prepaid before shipping unless terms are negotiated ahead of time.
  2. We prefer checks, cash or e-Transfers. Visa and Mastercard are accepted but are discouraged due to their high fees. Orders will ship when payment has cleared.
  3. If we are waiting on a check and the order needs to ship prior to receipt of payment, we will take a credit card as a back-up.


  1. We ship internationally.
  2. We ship via UPS, Fedex, Canada Post and various freight companies for larger orders. We select the most cost effective option available to us depending on weight, size and destination. Pick up is also available as is shipping via UPS or Fedex under your account rather than ours.