officialgamepuck

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Frequently Asked Questions

Ordering

Please see our order process.

Orders must be submitted over the phone or by email as there is currently no option to order online.

You can safely expect your order to be completed in 21 days from the time the order has been finalized but this will vary with the product. However, if you give us a date required at the start of the process we'll work to ensure your product is done on time.

We are happy to do rush orders. We often turn orders around in 24 hours to meet the needs of our customers. Typically, a 10% rush charge is applied to orders needed within 10 days and a 20% charge is applied to orders needed within 4 days. However, always feel free to discuss your order with us if there are any issues.

Typically not. If proper vector art work is supplied (or a usable high resolution image for some of our products) our set up costs are already built into price.

If the art work is not suitable, we'll let you know up front and give you options such as a quote on creating proper vector art work for you. This would be a one-time charge and we'd provide you with the vector file so that you would have it for any future orders. 

If an item required individual customization (such as adding individual player names to a product), there are customization charges which are spelled out for each item.

Artwork

If proper vector is provided, we'll create the art work and provide a proof for your approval before production. However, if you prefer to provide your own custom design, we'll gladly use your des.

Payment

Typically, payment is required before your product is shipped out. However, terms can be arranged so please contact us to discuss.

We prefer checks, cash or e-Transfers. Visa and Mastercard are accepted but are discouraged due to their high fees.

Return Policy

We don't generally accept returns of custom printed products. Any returns must be approved by OGP.